Hopkinton Town Library
61 Houston Drive
Contoocook, New Hampshire 03229
603-746-3663
info@hopkintontownlibrary.org
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Privacy Statement Policy

The Hopkinton Town Library is committed to protecting the privacy of its staff, donors, customers, and other contacts. The Library's privacy policy is clear: The Library will not collect personal information about you or your activities when you visit our website or register for a program or use our resources.

This confidentiality extends to information sought or received, and materials consulted, borrowed, or acquired.  It includes database search records, circulation records, interlibrary loan records, and other personally identifiable uses of library materials, facilities or services.

The Library maintains information provided by our patrons from the registration forms they complete when applying for a library card, such as name, address, telephone number.  The Library’s patrons’ account information is placed on the secure portion of the Library’s website.  That is why you have to enter your name and library card number each time you access your account information.

Occasionally, the Library may conduct a survey of our patrons to get feedback and comments on our services and facilities, etc., and the questionnaire may request that you provide personal identifying information, such as age, gender, education level, etc.  This type of information would be collected only if it would be useful to help the Library understand better our patrons needs, and would be used only for the purposes of the particular survey.

Customer Circulation Records

The Library collects and tracks customer circulation records electronically. When an item is checked out, that item is then tied to that customer's record in the library's system. At the moment that item is returned to the library, the link between the customer and the material is broken.  The Library's system does not retain circulation information and does not keep a record of patrons’ borrowing practices.

Computer Workstations

There is no electronic tracking of workstation use that would enable the library to determine who the customer is or what was done on a library computer after the customer logs off.

E-mails and Web Forms

Personally identifying information provided by e-mails or web forms will be used only for such purposes as are described at the point of collection (for example on a web form), such as to send information or provide library services to you, update your membership record, or to respond to your questions or comments.   

If you provide contact information, the Library may contact you to clarify your comment or question, or to learn about your level of customer satisfaction with library services.

Library’s Web Site: Some Information Collected and Stored Automatically

As you browse through the library web site, read pages, or download information, certain information will automatically be gathered and stored about your use of the web site, not about you. This information does not identify you personally. The Library automatically collects and stores only the following information about your visit:

1.     The Internet domain (for example, "xcompany.com" if a private Internet access account, or "aschool.edu" if connected from a university) and IP address (an IP address is a number that is automatically assigned to a computer whenever it is surfing the Web) from which access to our web site is gained;

2. The type of browser and operating system used to access the Library's site;

3. The date and time of access to the Library's site;

4. The pages visited and for how long; and

5. The address of the website from which the initial visit to 

    www.hopkintontownlibrary.org  was launched, if any.

The Library uses this information to help make our site more useful to visitors, and to keep statistics about the number of visitors to our site and the types of technology our  visitors use. The data retained is not connected to your personal information or identity.

Links to Other Sites

The Library's Web site contains links to other sites. The Hopkinton Town Library is not responsible for the privacy practices of other sites, which may be different from the privacy practices described in this policy. We encourage you to become familiar with privacy practices of other sites you visit, including linked sites.

The Library's computer system has a logger file for tracking system errors. This two megabyte file is overwritten when full.

Security

For site security purposes and to ensure that this service remains available to all users, the Hopkinton Town Library uses software programs to monitor network traffic and identify unauthorized attempts to upload or change information or otherwise cause damage.

Unauthorized attempts to upload information or change information are strictly prohibited and may be punishable under the Computer Fraud and Abuse Act of 1986 and 18 U.S.C. Sec. 1001 and 1030. Except for the above purposes, no other attempts are made to identify individual users or their usage habits.

The Hopkinton Town Library recognizes that law enforcement agencies and officers occasionally believe that library records may contain information helpful to the investigation of criminal activity. If there is a reasonable basis to believe such records are necessary to the progress of an investigation or prosecution, the American judicial system provides the mechanism for seeking release of such confidential records. Library records will not be made available to any agency of state, federal or local government except pursuant to such process, order or subpoena as may be authorized under the authority of, and pursuant to, federal, state, or local law relating to civil, criminal, or administrative discovery procedures or legislative investigatory power.

 

Revisions

The Library reserves the right to change or modify this privacy statement at any time. If the Library revises this privacy statement, changes will be posted on the Library's homepage.

Adapted from the American Library Association's Privacy Statement.

Adopted by the Trustees of the Hopkinton Town Library on May 18, 2004

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